How long does it take for my order to ship?
For the 3D Crystals, your order will be processed within 1-2 business days and shipped the following day.
How long will it take to receive my order?
For the Keychain, Necklace and Ornament, the shipping times are as follows:
U.S: 10 - 20 days*
U.K: 7 - 15 days*
Canada: 10 - 25 days*
Europe: 3 Weeks*
Australia & NZ: 15 - 30 days*
South America: 4-5 Weeks*
* The estimated delivery times are "estimates" based on recent deliveries and shall not be seen as a guaranteed delivery timeframe. We do our best to ensure that the shipping process works as smooth as possible, but in case of a late delivery - we do not issue a refund.
For the 3D Crystals shipping times are as follows:
U.S & Canada: 3-5 Days*
International Shipping: N/A
* These are the number of days to ship to you AFTER processing, processing times are 1-2 business days. These are estimated delivery times based on recent deliveries and shall not be seen as a guaranteed delivery timeframe. We do our best to ensure that the shipping process works as smooth as possible, but in case of a late delivery - we do not issue a refund.
What are my shipping options?
For the Keychain, Necklace and Ornament we only have one shipping option which is FREE 7-35 Day Shipping depending on your country (check shipping times above for your specific country).
For the 3D Crystals we offer 3 different shipping times to the U.S and Canada (International not available for 3D Crystals):
- FREE 3-5 Day Shipping
- Express 2-4 Day Shipping
- Rush 1-3 Day Shipping
How will my order be shipped?
Our shipping partners for the Keychain, Necklace and Ornament:
For 3D Crystals, we've partnered with UPS, USPS, FedEX and DHL.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Can I change the Image once the Order has been shipped?
Once your crystal has been made and shipped we cannot change your image. You would need to inform us of changing your Image within 24 hours of placing the order.
Can I pick up my order?
Unfortunately we do not offer a pick up service.
Can I change my shipping address?
If your order has not shipped, we are able to change your shipping address in our system. If it has shipped, it is not guaranteed we can change the address. We will contact our carrier for the status of your shipment and to see if an address change is possible. If yes, a change fee may be applied by our carrier and the delivery time may be delayed.
Do you ship internationally?
Yes, only for the Keychain, Necklace and Ornament (International shipping not available for 3D Crystals). Here are the countries we can ship to:
United States, United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Luxembourg, Ireland, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Austria, Denmark, Australia, Canada.
For the 3D Crystals, we only ship to the U.S and Canada for now.
Are there any restrictions with international shipping?
Yes, we're not responsible for custom fees, duties, or taxes.
Where is it manufactured?
My order was for a gift and it didn't arrive on time, what's next?
If your order is shipped and not delivered when you expected it, we will discuss options with you to make it work. Simply contact us and we'll make it right. If we have to write a handwritten apology note to your gift recipient, we can discuss that too.
My crystal was delivered but I never received it! Can I get a refund?
If your delivery link indicates that your crystal was delivered but you did not receive it, we will file a claim with our carrier on your behalf. We will also work with you to get a replacement crystal shipped to you ASAP. However, we are not able to issue refunds for crystals that are lost in transit.