$30 OFF + A FREE Gift Box

Shipping & Delivery

Note: Due to COVID-19, shipping times will be delayed by 3-5 days on average (in some rare cases more) due to Transportation issues within U.S and Europe. 
When will my order be processed?

All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons. 

We process orders between Monday and Friday. Orders will be processed within 2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. 

How long will it take to receive my order?

The shipping time is 7-21 days depending on your country. The majority of orders are shipped to Europe within 9-10 days. For the Personalized Keychain, it will take another 2-4 days to produce the Keychain through the HD Edge™ engraving process.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. 

Can I change the Image once the Order has been shipped?

Once your crystal has been made and shipped we cannot change your image. You would need to inform us of changing your Image within 24 hours of placing the order.